FAQS

We do not charge handling fees for any orders. In-state (Utah) orders will be charged 4.7 % sales tax, and 1.25% to 3.4% county tax depending on location.

Depending on your country's laws, you may have to pay additional customs fees. We are not responsible for any customs charges and taxes accrued upon your package. You must pay the fees in order to pick up your package. If you do not pay, the package will be sent back to us. Once we receive the package, we will issue a full refund for the item(s). Shipping is non-refundable.

Orders are shipped via U.S. Postal Service (USPS) or United Parcel Service (UPS).

We don't assume responsibility for orders placed online with an incorrect shipping addresses. Please check carefully that the shipping address you enter is correct. If an item is returned to us because of an incorrect address provided, the customer is responsible for charges to re-ship. Shipping charges are non-refundable.

We ship worldwide, except for Japan. If you’re located in Japan, you can order from www.inspirednutrajp.com.

Please review our International Orders FAQS in the next section below.

Orders are typically dispatched within 24 hours, or the following business day if purchased on the weekend or public holiday. Please note during sales or high-order volume times, estimated dispatch times may vary.

Delivery times are calculated at checkout, depending on your location and shipping method selection. Delivery times are only estimates and are not guaranteed. Please note that delivery times do not include processing time (the time it takes for us to get your order ready).

It’s possible the email has gone to your junk folder or maybe we have an incorrect email address for you. Please contact us straight away at info@inspirednutraceuticals.com with the Full Name you placed the order under.

Contact us immediately at info@inspirednutraceuticals.com. We will file a claim with the postal carrier. They’ll investigate the issue, which usually takes 2-3 days. USPS Letter Carriers carry GPS capability on their scanner that assists management in Customer Service for packages that have been stolen or mis-delivered. They’ll be able to tell us whether or not the Letter Carrier was at the correct address at the time of delivery.

You will receive a tracking email as soon as we dispatch your parcel. If you haven't received a tracking email, be sure to check your junk mailbox or email info@inspirednutraceuticals.com. Please note that tracking information may take up to 24 hours to update.

We are not responsible for shipping charges incurred with attempted delivery. We can either issue a refund (shipping charges are non-refundable), or you must pay a reshipment fee if you'd like the package to be sent to you again.

We take precautions when packing orders to ensure they arrive in good condition. However, sometimes packages can be handled roughly by postal carriers. If you've received a damaged item, please contact us here.

Our fulfillment center is located in Saint George, UT.

While a refund is immediate on our end, it may take 2-5 business days for the refund to be processed with your bank.

No, we do not accept refunds on limited edition items.

We do not process exchanges. However, you can follow the return process as specified above. You may choose between a refund to the original payment method used at the time of purchase or store credit in the form of a digital gift card. You may use the gift card to purchase the item you want.

We only offer wholesale pricing to brick-and-mortar businesses and select online retailers. If you would like to carry our products, please contact us here.